The JBL culture is one of honesty, hard work and stability in the marketplace, leading by example, teamwork, management and creating a friendly environment to all individuals.

We are a caring organisation, and all our actions should reflect this declared aim.

The Company will continue to evolve by listening to our customers and our personnel and implement change for mutual advancement.

Our profitability will be achieved through a combination of customer and supplier partnerships, with each party happy with their contribution.

Our ability to grow will be determined by motivating and implementing policies and objectives through dialogue, action and reporting.

JBL will always plough profits back into the fabric of the Company in order to improve its infrastructure.  Manpower, equipment, vehicles and systems will be the best available subject only to financial restraints.

The Directors take their stewardship of the Company very seriously.  The Company will never be run in a reckless or dishonest way.  This integrity should be reflected by all personnel, customers and suppliers.

Kevin Joynson	Martin Joynson	Maurice Woollard
Directors 6th March 1996

Find
The Employers Commitment
The Individuals’ Commitment
Our Commitment to our Customers
Our Commitment to Teamwork
Our Commitment to Making it Happen

The Employers Commitment

The Company cares about its employees and their need for respect, training and development, involvement, recognition and reward.

	JBL offer equal opportunities for all.  No prejudices will be shown to any person in or out of the workplace with regard to race, age, sex, religion, physical and mental ability.  People will be employed solely on their ability to do the job.
	We will encourage all personnel to fulfil their careers at JBL through job satisfaction, training and rewards.
	We will provide experience, learning opportunities and coaching equal to best practice.
	We will encourage the development of all, the mature as well as the young.
	All personnel will be treated with dignity and consideration as both individuals and as team members.
	Recognition and reward will be linked to achievement of objectives, attitude, contribution, skills, style, flexibility and dedication.
	Financial rewards will be fair and equitable.  All personnel will be reviewed annually on individual merits; no pay scale will be operated
	All employees can expect a friendly, pleasant and safe working environment.
	Before implementing change, the views and opinions of all those involved will be actively sought and taken into consideration.

The Individuals’ Commitment

	We should all care about the way we do our job and the way it affects our customers and our colleagues.
	Any commitments made should be honoured: we will say what we mean, and mean what we say.
	We will work towards a total quality system to bring out the best in us, giving our customers the best service available.
	We will moderate our frustrations and language when things go wrong.  Our bad moods will never be directed at our customers; if, as human beings, we lose our temper with colleagues an apology will be offered when blood pressure reverts to normal.
	We will adhere to our health and safety policies to ensure safe systems of work for the protection of ourselves, our colleagues and our customers.
	We will all participate, directly or indirectly, with any meeting or discussion to suggest a better system of working to the mutual benefit of ourselves and our customers.
	We must all be open, objective, dedicated to the truth with no hidden agendas.  We will not spread rumours or ill feeling; confidential information will remain confidential.
	We will act in the best interests of the Company without regard for selfish interests.
	We will not spectate, but will get involved and work as a team.
	If help is needed, we will help!  We will be aware of other people’s needs.
	All of us will communicate effectively.
	We must learn to admit our mistakes.
	We will treat others as we wish to be treated, with respect and dignity.
	Driving standards will be kept high.  Unsafe and discourteous road manners will not be tolerated.  No member of the public should ever need to complain about our driving standards.  Liveried vehicles especially are ambassadors for the Company, and our sensible use of them on the road and when parked will be tangible evidence of a caring Company.
	We should all aim for a zero-alcohol and drugs culture whilst using Company vehicles or at the workplace.
	We are all aware that a driving ban puts our job at risk, because speeding and drink/driving have no place in a caring Company.

Our Commitment to our Customers

	Everybody at JBL will contribute to the service philosophy culture and will adhere to our Customer Care Charter at all times.
	We care about our customers and our passion will be to meet their requirements for reliability, value for money, courtesy, integrity, product excellence and suitability.
	JBL will never be just another catalogue circulation company: our personnel, products and systems will always be a major advantage over our competitors.
	We will keep in the closest possible contact with our customers and prospective customers.
	As a caring Company, we must be prepared to take goods without fuss to any reasonable delivery point, not just Goods In.
	Stock levels and supply chain systems will be maintained at optimum levels to enable non-special orders to be fulfilled quickly and efficiently.

Our Commitment to Teamwork

Teamwork is the only route to lasting success.

To be effective, our managers will:

	promote team spirit by example with effective, consistent and balanced leadership;
	lead with motivation and enthusiasm, promote pride, enjoyment and fulfilment;
	encourage team members to achieve defined objectives against which the team can measure its progress;
	encourage the achievement of extraordinary goals and successes;
	identify and utilise the skills and experiences of all team members;
	organise risk assessments and other duties under JBL’s health and safety policies, as and when requested, and ensure they are carried out correctly.

Team members will:

	undertake all duties assigned to them by their manager;
	seek involvement rather than wait to be asked;
	encourage others and share skills and experiences;
	develop the skills of other team members;
	seek success of the team rather than individual advantage;
	work effectively as team members, being a player and not a scorer;
	participate and co-operate in risk assessments and other health and safety duties.

As an organisation, we will all recognise that:

	communication will be constant and two-way.  Good communication comes from good management practice and teamwork.
	managers will meet with Directors on a daily basis to discuss and act upon any issues of the day.
	success depends on involving the people who know – we should seek support in achieving our aims.
	problem solving will be given the same importance as making a sale.
	achievements and experiences of each individual will be recorded.
	performance appraisal will be continuous, and will include self appraisal as well as the assessment of managers and directors.
	we will all motivate for the future.
	we will scrutinise our performance to improve efficiency and eliminate waste.
	if the idea is good we will share it and adopt it.
	if we make a mistake, we will say so!  We gain nothing by hiding it.  The team will only succeed by sharing problems and actions.

Our Commitment to Making it Happen

What is described in this document will become the way in which we do things at JBL.

Adherence to the principles in this code must be embodied in all our business processes and action plans.

All personnel are encouraged to challenge any behaviour from any source which contravenes these guidelines.