| Superior Customer Service
No other office supplies company works harder to make certain that the best suited product is supplied with the minimum of fuss, at a highly competitive price and on a fast delivery, every time... |
Telephone
01865 739 056 | |
Click on the icon below to view the JBL Customer Care Charter
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At JBL, we pride ourselves on our commitment to satisfying our customers needs and our proven ability of ensuring the highest level in Customer Service is consistently maintained.
“Let us know what you need and when
you need it, and we will do the rest...”
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| All JBL employees are local people who are dedicated to ensure that our customers receive consistent and unrivalled personal service. |
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| Over 98% of sales enquiries |
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are answered within 3 rings. |
All incoming calls are greeted by a real person...
Your call is genuinely important to us which is why we will never expect you to wait in a central queuing system.
“If you ever have to wait for more than 5 rings, your call will probably be answered by a Director!
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Most enquiries are answered while you are on the phone and should we have to get back to you, our aim is to achieve this within the hour. | | |
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JBL are very much a team
where every member plays a vital role in ensuring customer satisfaction. From picking orders in our warehouse and going out on deliveries, through to dealing with our customers enquiries on the phone, processing orders and raising an invoice.
Everybody contributes to fulfil our aim of getting it right the first time. |
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Over 50% of the staff have served more than 10 years with the Company and have gained hands-on experience in all areas of the business, which ensures that whatever life throws at us, it never impacts on our customers.
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Investing in People
JBL have recognised that it is our people that can make all the difference. We encourage all staff members to improve their performance, in the belief that an individual’s enhancement is key to success.
All new employees receive in-house training and only after they are deemed competent are they allowed to work unsupervised.
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| All of our procedures are geared to ensure that we are effective as individuals and as an organisation. These procedures are under constant review to ensure that we continue in our aim to exceed our customers expectations of our service. | |
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Department Managers meet with Directors on a daily basis to review our current performance and discuss any issues of the day.
We recognise that we work in a very hostile industry where we are always judged by our last order. Phrases like “we are only as good as our last delivery” and “JBL customers deserve better” are quoted frequently by our founder and Chairman, Martin Joynson.
Click here to see what customers think about us
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