Customer Care Charter We are all involved in Customer Care, even those of us who do not meet customers face-to-face. Customer Care is the perfect execution of every single task, however menial it may seem. All of us at JBL will: satisfy our customers needs; supply quality goods at competitive prices; listen to our customers; provide friendly, sensible, professional advice; be honest, fair and civil; endeavour to answer telephones by the third ring; eliminate errors by Getting It Right The First Time; resolve any problems quickly and efficiently; deliver goods efficiently and accurately; invoice with precision; purchase with integrity; eliminate ALL waste – material, time, financial and energy.